0300 321 0300
Who are you?
We are all of the above and more.
What we aren't is "....another clucking call centre..."
(not our words but those of our clients).
When you outsource your customer contact you need to ensure that your business is handled with the importance it deserves.
Purple places great emphasis on the quality of its' people, avoiding the 'bums on seats' approach of many traditional contact centres and ensuring a strong skills base through continual staff development and internal progression, combined with working on a variety of different client campaigns.
As we already have the skillsets that most people want we can then quickly add in the knowledge of your campaign to understand the mindset of who you wish to engage with. From there we work our magic.
We view the activities on behalf of our clients as an extension to their business, ensuring that all of their customers receive the attention that they expect. Our agents have the skills to enable first call resolution and are empowered to ensure that all activity is completed efficiently and to the highest standard. We offer a seamless call-handling experience, with calls fronted as if they are being made or handled directly by your own company.
If you want a call centre with lots of seats and a revolving door for staff then we aren't for you.
If you want a contact business to handle niche activity or high-value campaigns that require a professional approach then we're a perfect match.
