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WE HELP YOU DISCOVER YOUR PURPLE PATCH
You will see below some of the range of professional services that benefit our varied clients.
We doubt you want to read about every activity that we've been doing over the past twenty years, especially as each client campaign is different.
We can discuss what are you looking for as there's every chance we already have a case study that covers what you're looking to achieve.
If not, we like the challenge of writing a new one.
From us delivering unexpected appointments for high-value sales to our achieving medical screening agreements way beyond expected conversion rates; from our mastering engagement with charitable donors to ensure the charity continues to thrive to our presenting a raft of new paid-subscribers to publishers - if your requirement relates to generating revenue, maximising marketing returns, increasing response or reducing existing costs then it is a challenge for you to find something that Purple has not already tested, delivered and achieved over the past two decades.
Blended call handling
We can both handle incoming calls as well as making outbound contact for the same client. Where inbound call volumes are variable we simply blend them with other activity, making it more cost-effective for our customers, whilst still ensuring we answer the calls within 3 rings.
Virtual switchboard
Ideal if you want to ensure you don't miss any calls if your switchboard is inundated or, if you want calls answered outside of standard office hours to get ahead of your competition
Appointment-setting
Businesses want to meet prospects and clients but know it needs a skill to arrange and time to do it - often it gets parked to one side. We have the skills to generate appointments so you continue with business growth.
Telemarketing & lead generation
Speaking to your prospect base, confirming potential interest, encouraging engagement with your services - all are key to an organisation but most find it difficult so we take that challenge away and action it for you.
Donations and fundraising
We engage with both existing and prospective donors as we're fully aware they have multiple choices of who to assist so we ensure they feel appreciated for the help they currently give or agree to give.
Overflow
Many organisations are amazed when we show them the calls and prospects they are missing when all of their telephone lines are already busy or emails accumulating.
With Purple as a partner the callers are unaware that they are not speaking directly to you.
Helplines
Helplines can require giving information, capturing details or providing assistance (sometimes with sensitive matters). In all cases the ability to empathise with the caller, treat them respectfully and reduce any strong emotion so the contact is ended on a positive note is the Purple approach.
Order taking & processing
We are quick to process orders and, if required, equally prompt in suggesting complementary items or offers available, along with payment processing. With a full audit trail of the process it makes the sales process easy and straightforward.
Data cleansing and management
There's no point in spending money to contact customers and prospects by post, telephone or email if the details you have are wrong. Purple can cleanse data (either as standalone or as part of other campaigns) to ensure you maximise your marketing budget.
In addition our account management makes what can be difficult for clients much easier
Accompanying the services above Purple clients can benefit from:
- full management of external contact through any channel
- highly-trained agents capable of dealing with intricate or sector-specific enquiries
- the ability to identify and process up-selling or cross-selling opportunities
- full monitoring and audit trail facilities
- employment of latest technologies to reduce marketing spend
- provision of consultancy advice to drive the best response for your activity
Interested in our services?
If you're looking for assistance you'll already be aware that everything we do isn't as easy as some people think (usually when they've attempted to do it themselves).
Let us know what you want and we’ll do our best to help
